Refund policy

We offer a 30-day return window for eligible unused products. Because creator accessories often depend on exact camera models, mount interfaces, SSD protocols, and case clearance, please check compatibility before ordering.

Eligible returns

Items must be unused, undamaged, clean, and returned with original packaging and included parts. We may request photos or videos before approving a return.

Compatibility issues

If you are unsure whether a product fits your camera or device, contact us before purchase. Brand names such as DJI, Insta360, GoPro, and Apple are used only to describe compatibility. Our products are third-party compatible accessories.

Damaged or incorrect items

If an item arrives damaged or does not match the order, contact us with the order number and clear photos within 7 days of delivery. We will review the issue and provide the next step.

Refund timing

Approved refunds are processed after the returned item is received and inspected. Bank and payment provider processing times may vary.

Return shipping costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

How to request a return

Please contact us with your order number and the reason for your return before sending the product back. We will provide the return instructions and the applicable return address. Do not send a return to an address that has not been confirmed by our support team.